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Sending costs

Delivery and forwarding prices

State 11/30/2019

Sending costs Germany:

1) The best way: Your bought product will be send on the same day of the payment entrance with the German post, DHL or Hermes Versand, the package arrives between 2-4 working days, but in single cases a delay is possible up to 10 days

*till 0.5 kg per package 3.00€ (without liability and broadcasting pursuit.)
*till 2 kg per package 5.99€ (incl. liability and broadcasting pursuit.)
*till 5 kg per package 7.50€ (incl. liability and broadcasting pursuit.)
*till 10 kg per package 9.50€ (incl. liability and broadcasting pursuit.)
*till 20 kg per package 32.50€ (incl. liability and broadcasting pursuit.)
*till 31,5 kg per package 47.50€ (incl. liability and broadcasting pursuit.)

Sending costs countries zone 1 (EU)

Belgium, Malta, Bulgaria, Monaco, Denmark (except the Faroes, Greenland), the Netherlands (except non-European areas),
Estonia, Austria, Finland (except Älandinseln), Poland, France (except overseas areas and Departments), Portugal
Greece (except mountain Athos), Romania, Great Britain (except the Channel Islands), Sweden, Ireland, Slovakia,
Italy (except Livigno and Campione d'Italia), Slovenia, Croatia, Spain (except Canary islands, Ceuta and Melilla), Latvia, Czech Republic,
Lithuania, Hungary, Luxembourg, Cyprus (except north part)

1) German post, DHL package express train: Your bought product will be send on the same day of the payment entrance as a package. As a rule the broadcasting arrives between 10-14 working days.

*till 2 kg per package 16.00€ (incl. liability to 35€ and broadcasting pursuit.)
*till 5 kg per package 19.00€ (incl. liability to 500€ and broadcasting pursuit.)
*till 10 kg per package 24.00€ (incl. liability to 500€ and broadcasting pursuit.)
*till 20 kg per package 34.00€ (incl. liability to 500€ and broadcasting pursuit.)
*till 31.5 kg per package 90.00€ (incl. liability to 500€ and broadcasting pursuit.)

For the dispatch in the countries of the EU you need no duty documents.

Return and Refund Policy:
You can cancel your contract within 14 days without giving reasons in writing (eg letter, fax, e-mail) or - if the case before the deadline - by returning the goods. The period begins after receipt of this instruction in text form, but not before receipt of the goods at the recipient (in the case of recurrent delivery of similar goods not before receipt of the first partial delivery) and not before fulfillment of our information obligations under Article 246 § 2 in conjunction with § 1 paragraph , 1 and 2 EGBGB as well as our obligations according to § 312g paragraph. 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. To maintain the cancellation period, the timely dispatch of the revocation or the thing is sufficient.
The revocation must be sent to: Bienen-Produkte24.de, Bugaev Andrey, Birkenstr. 18, D-66892 Bruchmülbach-Miesau, E-Mail: info@bienen-produkte24.de
Consequences of revocation: In the case of an effective revocation, the mutually received benefits shall be returned and any benefits (eg interest) that may have been deducted. If you can not give us back or give us the received performance as well as uses (eg use advantages) or only partially or only in a deteriorated condition, you have to pay us compensation. For the deterioration of the thing and for drawn uses, you only have to pay compensation if the use or the deterioration is due to a handling of the thing, which goes beyond the examination of the characteristics and the functioning. The term "testing the properties and the mode of operation" means testing and trying out the respective goods, as is possible and customary in a shop, for example. Transportable items are to be returned at our risk. You have to bear the regular costs of the return, if the delivered commodity corresponds to the ordered and if the price of the thing to be returned does not exceed an amount of 40 euro or if you with a higher price of the thing at the time of the revocation still not the consideration or a contractually agreed partial payment. Otherwise, the return is free for you. Non-parcels are picked up at your place. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of your revocation or the thing, for us with their receipt.
Special hints: According to § 312d Abs. 4 BGB there is no right of withdrawal for the following goods, which are not suitable for a return due to their nature or can spoil quickly or are made to customer specifications or clearly tailored to the personal needs of the buyer.
Special Guidelines Refund Policy: If the order does not arrive, it is our fault, e.g. the customer has given the correct address, but we have made a mistake, so that the order comes back to us, we take over the shipping costs and for the customer there are no costs.
However, if the fault is with the customer, e.g. a wrong address or house number has been specified and the order is not received or returned to us, the customer must bear the additional shipping costs. Even cases in which the customer has not picked up the package at the post office or packing station and the package is returned to us, are errors by the customer and we calculate the new shipping costs.
As shipping method, there are several options that depend on the weight of the order. Everything under 0.5kg is proposed by us as a shipping method consignment. Everything over 0.5kg can be shipped as a parcel or parcel. The customer can decide that his order will also be sent as a parcel, as a consignment may take up to 10 days to arrive.
We have a 14 day return policy as long as the products have not been opened. The shipping costs must be borne by the customer.
The rules apply to all countries.
As of: Juli 1. 2022/ Bees Products24